I personally fall into this sometimes with my customers. Mainly because I just try to keep normal business hours (try not to do customer service on weekends for example). But I'm also surprised how many people will send an email and demand an instant reply, like within an hour or two. You definitely have to give small businesses a little buffer lol. But in principal I 100% agree with your messages theme. Just wanted to add not everyone has the capacity to answer in "normal" and quick timeframes.You'd be surprised how many people suddenly find the time to respond to your texts and send progress pics once you file a paypal claim or credit card claim. Crazy how that works.
Fact is, there's a group of people out there who respond way better to the stick than the carrot.
As an ex-owner; my customers were always aware, from the get go, that:I personally fall into this sometimes with my customers. Mainly because I just try to keep normal business hours (try not to do customer service on weekends for example). But I'm also surprised how many people will send an email and demand an instant reply, like within an hour or two. You definitely have to give small businesses a little buffer lol. But in principal I 100% agree with your messages theme. Just wanted to add not everyone has the capacity to answer in "normal" and quick timeframes.
Now, to OP I say, it's unclear if you two had a completed timeframe in mind? If there wasn't a predetermined expectation than I would not just go full on chargeback nor assume this is a scam. Just reach out to him again, let him know your thoughts at least one more time and what your next moves will be if you don't hear back in a week or something. If we assume he's not a scammer he's probably put a ton of work into this project already. Granted, you paid a lot of money for this and definitely deserve your products.
I'm rooting for the both of you to get this worked out to everyone's satisfaction. Good luck.
Good for you; I hope it gets resolved quickly now that your credit card company is in with youJust updating this. No update or photos from Replica Forge despite repeated requests. Don Semora has gone silent. I even noticed he posts projects he is working on on his Facebook page, but oddly enough does not allow comments in any of his posts or projects.My credit card company is involved now.
Very sorry to hear. But at least now you have your CC company involved and hopefully they will help in getting your money back! Good luck and please let me know how everything worked out!Just updating this. No update or photos from Replica Forge despite repeated requests. Don Semora has gone silent. I even noticed he posts projects he is working on on his Facebook page, but oddly enough does not allow comments in any of his posts or projects.My credit card company is involved now.