MR announcement on SPEC OPS helmet

[Star Wars Helmets]

A couple of guys on Rebelscum have suggested MR reproduce and distribute ALL the plaques but change them slightly, making all the "old" ones redundant.

Sure it'll cost them a little more but then perhaps theyre trying to solve the problem on the cheap?

Cheers

Jez

 

[temponaut]

Originally posted by BingoBongo275@Feb 5 2006, 03:39 AM
A couple of guys on Rebelscum have suggested MR reproduce and distribute ALL the plaques but change them slightly, making all the "old" ones redundant.

This makes better sense to me than another approach being taken by some unhappy customers, namely, finding an independent means of producing exact duplicates of the missing plaques.

While I'm sure their intentions are honorable and they simply plan to replace the plaques they should have received in the first place, it seems as if the logical progression would be for some less scrupulous character to decide he may as well "upgrade" to a lower number. This would create the duplication of plaques that MR (and most of us limited edition collectors) would prefer to avoid.

If somebody does start making dead ringers for the MR plaques, how long will it be, I wonder, before there are dozens of people whose helmet is Number 001?

 

[SHalamar]

Some people recieved the plaques. Most did not. And some people have duplicate numbers on the shipping boxes. MR can not re-issue the numbered plaques.

Its really unfortunate, and pissing people off, but I can see why MR refuses to do it, just to avoid duplicate numbers.

 

[temponaut]

Originally posted by SHalamar@Feb 5 2006, 04:02 AM
some people have duplicate numbers on the shipping boxes. 

Really? How did that happen? :confused

 

[Star Wars Helmets]

Originally posted by SHalamar@Feb 4 2006, 07:02 PM
Its really unfortunate, and pissing people off, but I can see why MR refuses to do it, just to avoid duplicate numbers.

[snapback]1175944[/snapback]​

Why, because it will lessen the value of the product? Well what about all those helmets out there which are not numbered?

MR can solve this problem if it can be bothered to. Saying "Sorry" and sending null plaques out is just the cheapest and easiest solution

Cheers

Jez

 

[SHalamar]

Originally posted by BingoBongo275+Feb 4 2006, 12:09 PM--><div class='quotetop'>QUOTE(BingoBongo275 @ Feb 4 2006, 12:09 PM)</div>

<!--QuoteBegin-SHalamar

@Feb 4 2006, 07:02 PM
Its really unfortunate, and pissing people off, but I can see why MR refuses to do it, just to avoid duplicate numbers.

[snapback]1175944[/snapback]​

Why, because it will lessen the value of the product? Well what about all those helmets out there which are not numbered?

MR can solve this problem if it can be bothered to. Saying "Sorry" and sending null plaques out is just the cheapest and easiest solution
[/b]

:eek

Hey. Don't shoot the messenger. I'm just passing info on what I've seen them post elsewhere.

:eek

 

[Gytheran]

This issue has me furious...

You pay for one thing, get another by "mistake". When it comes to rectifying the situation, a lesser product is forced on us. If we don't like it, GET A REFUND.

I don't want a $R&^*% refund, I want what I paid for.

What is that quote again?

"DON'T SELL WHAT YOU DON'T HAVE.."

 

[RKW]

Is the number on the plaque really that important? The number has no bearing on when the helmet was made and your helmet is still limited to only 750. Should #650 be worth more than #750? If you're thinking yes then you're buying prop replicas for the wrong reasons. These are not investments, mearly collectibles and you can all be happy in the knowledge that you own 1 of only 750 in the world.

 

[Gytheran]

Originally posted by RKW@Feb 4 2006, 01:48 PM
Is the number on the plaque really that important? The number has no bearing on when the helmet was made and your helmet is still limited to only 750. Should #650 be worth more than #750? If you're thinking yes then you're buying prop replicas for the wrong reasons. These are not investments, mearly collectibles and you can all be happy in the knowledge that you own 1 of only 750 in the world.

[snapback]1175968[/snapback]​

A numbered plaque IS that important. I paid for a certain product. Some got it. I did not. It is not unreasonable to expect what you pay for. What is so difficult to understand?

 

[RKW]

Originally posted by Gytheran+Feb 4 2006, 07:52 PM--><div class='quotetop'>QUOTE(Gytheran @ Feb 4 2006, 07:52 PM)</div>

<!--QuoteBegin-RKW

@Feb 4 2006, 01:48 PM
Is the number on the plaque really that important? The number has no bearing on when the helmet was made and your helmet is still limited to only 750. Should #650 be worth more than #750? If you're thinking yes then you're buying prop replicas for the wrong reasons. These are not investments, mearly collectibles and you can all be happy in the knowledge that you own 1 of only 750 in the world.

[snapback]1175968[/snapback]​

A numbered plaque IS that important. I paid for a certain product. Some got it. I did not. It is not unreasonable to expect what you pay for. What is so difficult to understand?

[snapback]1175973[/snapback]​

[/b]

You didn't pay for a specific number. You could have ended up with #750 in the first place. They've said they will give you a plaque haven't they? Everybody will have #750.

You can't all be #1.

 

[vaderfanforever]

Man, things sure are in disaray at MR, eh? First the ROTS Vader helmet, and now this helmet fiasco.

I have a solution for MR....Don't make any more helmets. Problem solved. I mean, if these kinds of things keep happening, then they won't have too many people buying them.

What happens when the ANH Stormtrooer helmet comes out? What kinds of problems will they have with those? And the Stormy is probably the most beloved helmet in the Star Wars universe. I don't even want to imagine.

I think MR should just stick with what they know...sabers and blasers. Leave the prop helmets making to the REAL fans.. Because to be honest, MR is in this just to make money, which is natural. But when you have probelms, who's gonna buy?

VaderFanForEver

 

[Gytheran]

Originally posted by RKW@Feb 4 2006, 01:57 PM
You didn't pay for a specific number...

[snapback]1175984[/snapback]​

Huh?

Comes with a custom display, numbered plaque, and certificate of authenticity

 

[RKW]

Originally posted by Gytheran+Feb 4 2006, 08:04 PM--><div class='quotetop'>QUOTE(Gytheran @ Feb 4 2006, 08:04 PM)</div>

<!--QuoteBegin-RKW

@Feb 4 2006, 01:57 PM
You didn't pay for a specific number...

[snapback]1175984[/snapback]​

Huh?

Comes with a custom display, numbered plaque, and certificate of authenticity

[snapback]1175993[/snapback]​

[/b]

I could be childish and type "specific" in font size 38. But instead I'll let you cool off.

I'm off for a relaxing beer.

 

[Locke5]

I get real confused when some of you get this pissed off; it's like you wan everything and nothing at the same time. So many people wanted helmets. While MR is known for delivering the product they advertise, any fan-made bucket producer should know it's no easy task. The fan made ones are hard enough to make and distribute and keep track of...now multiply that by 750, and thats just for ONE version.

I think everyone kind of took a gamble; MR for offering it, and the prop-collectors for buying. I would expect the prop vets to be the most understanding about it, rather then complaining the most.

While I understand the situation is still pretty unfair, it's how it is. If you have that big of a problem, cancel your order. This is the kind of situation that just won't be 100% right. So either take the 80% or get your money back.

I know, I sound like a hypocrit, but I started feeling kinda bad when I saw how civil they were being about it, and how rude myself and other came off.

 

[elwood49]

Originally posted by RKW@Feb 4 2006, 02:48 PM
Is the number on the plaque really that important? The number has no bearing on when the helmet was made and your helmet is still limited to only 750. Should #650 be worth more than #750? If you're thinking yes then you're buying prop replicas for the wrong reasons. These are not investments, mearly collectibles and you can all be happy in the knowledge that you own 1 of only 750 in the world.

[snapback]1175968[/snapback]​

Yes, to me the number on the plaque is quite important. Why you ask? Well let's see.

I have the Star Corps, Spec. Ops, and Shock helmets all on order. The Star Corps only has a number on it with no total edition size. MR claims that a second plaque will be sent out later. My Shock will say " xxx of 750." The Spec. Ops will say "one of a retailer exclusive 750" or whatever MR puts on it.

I think it won't look good at all to have the 3 helmets lined up in a row with three completely different plaque styles. I'm going to sell all of my extra Star Corps helmets, and all of extra Spec. Ops now because they won't match. I'm going to keep the Shock.

Now I have another problem. How am I going to sell my extra 3 Spec. Ops for their full value since I won't have the "good" version with the COA and correct plaque? The value of my purchase is diminished, and I'm not happy about it. I would cancel them, but I've already paid in full. My dealer is holding my shipment waiting for MR to correct them. Needless to say, I don't want a repeat of this fiasco.

 

[Benkenove]

This is what happens when a company made by 4 "cats" think they are "gods" and try to make "more than they really can"...

This can be the last MR I will get in my life,... Shame on MR...

And the best of everything.. If you dont like it, get a refund and go home ... What about what we paid for ??? If I were in the USA I could even think on get this to the legal court... What a fraud man .

Great Customer service... amazing ...

 

[Megatron]

The numbers do not mean that helmet was made in that order at all.
I don't know why people are getting bent out of shape over this. The plaques are matched up with a helmet but it does not mean the item was "#100" made.
They will have plaques that state the total number made, that good. But getting mad because you think you have helmet #100 made because thatÂ’s what it would be on the plaque is wasted energy.

It seems everyone expect perfection and has no room for mistakes that they are being corrected. People are getting too fickle. Complaints about how long it going to take and what MR "should do", come on, how long did you wait for the movies? How long have you waited for props you paid up front? This is the real world things happen and they have to be corrected and it takes time to do it right.

It just pains me to see how members are jumping on the band wagon about who horrible it is but not giving the same amount of effort about how things have and are being corrected.

So you have to wait some more time (I do too, I have two orders on hold) but at least you know you WILL get your item and if you are not happy with it you can get your money back. How many real nightmare stories have we heard over the years about members paying up front and never getting anything or getting crap and no way for a refund.

 

[RKW]

Originally posted by elwood49@Feb 4 2006, 08:27 PM
Yes, to me the number on the plaque is quite important.  Why you ask?  Well let's see. 

How am I going to sell my extra 3 Spec. Ops for their full value since I won't have the "good" version with the COA and correct plaque?  The value of my purchase is diminished, and I'm not happy about it.  I would cancel them, but I've already paid in full.  My dealer is holding my shipment waiting for MR to correct them.  Needless to say, I don't want a repeat of this fiasco.

[snapback]1176019[/snapback]​

I must be mis-understanding your post because every time I read it I just keep thinking SCALPER

 

[vaderfanforever]

What about what we paid for ???

Exactlly.. Anyone who ordered one of these helmets is NOT getting what they spent $400 on. If it says it comes with a certain plaque, then it should come with that plaque. To me, this is faulse advertizing on the part of MR. They are not delivering what the advertised. Very simple.

VFF

 

[foxbatkllr]

Originally posted by Benkenove@Feb 4 2006, 12:30 PM
If I were in the USA I could even think on get this to the legal court... What a fraud man .

[snapback]1176024[/snapback]​

Just to be clear, I'm not taking MR's side... but if you went to court with this, your complaint would be dismissed with prejudice. MR has done nothing fraudulent. Had they refused to give refunds, that might be another matter.